RESEARCH 💻

Incorporating Procedural Fairness in Flag Submissions on Social Media Platforms 🚩

This paper examines how platforms’ design choices in implementing flagging mechanisms influence flaggers’ perceptions of content moderation. We conducted a survey experiment asking US respondents (N=2,936) to flag inappropriate posts using one of 54 randomly assigned flagging implementations. After flagging, participants rated their fairness perceptions of the flag submission process along the dimensions of consistency, transparency, and voice (agency). We found that participants perceived greater transparency when flagging interfaces included community guidelines and greater voice when they incorporated a text box for open-ended feedback. Our qualitative analysis highlights user needs for improved accessibility, educational support for reporting, and protections against false flags. We offer design recommendations for building fairer flagging systems without exacerbating the cognitive burden of submitting flags.

Understanding the Governance Challenges of Public Libraries Subscribing to Digital Content Distributors 📖

Under the review, available at Arxive

Digital content distributor services provide pre-configured content packages but often contain material that conflicts with the library’s curation policy. Through interviews with 15 public librarians in the US, the study identifies challenges faced by subscribing libraries, such as poor content quality, limited control over curation, and a lack of understanding of distribution service operations. Drawing from HCI and moderation literature, the study contextualizes these challenges and offers recommendations for improving digital distribution services in library settings. It emphasizes the importance of co-constructing a robust content curation policy and suggests leveraging librarian cooperation and content moderation mechanisms to enforce it.

A Study on the Development of Research Data Management Service in a Domestic University Library 📚

Published at KSIM, 2019.09.30

This study aimed to develop Research Data Management (RDM) Services within a university library in Korea. The research examined the elements and levels of RDM services through in-depth interviews with university researchers affiliated with Seoul National University, which holds the largest research fund among Korean universities. The interviews sought to analyze researchers’ data management practices and their needs for RDM services.